Jump to ContentJump to Main Navigation
Disciplined AgencyNeoliberal Precarity, Generational Dispossession and Call Centre Labour in Portugal$
Users without a subscription are not able to see the full content.

Patrícia Alves de Matos

Print publication date: 2020

Print ISBN-13: 9781526134981

Published to Manchester Scholarship Online: May 2021

DOI: 10.7765/9781526134998

Show Summary Details
Page of

PRINTED FROM MANCHESTER SCHOLARSHIP ONLINE (www.manchester.universitypressscholarship.com). (c) Copyright Manchester University Press, 2022. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in MSO for personal use.date: 25 June 2022



(p.136) 8 Conclusion
Disciplined Agency

Patrícia Alves de Matos

Manchester University Press

The concluding chapter begins by providing a brief overview of the most recent developments in the Portuguese call centre sector, followed by a review of the book’s core argument: the Portuguese call centre labour process as a regime of disciplined agency. It is argued that the notion of disciplined agency aims to capture how the practices of recruitment and training, employment conditions, work organisation, and architecture of value-extraction are mediated by historically and morally contingent dimensions of neoliberal precarity and generational dispossession. The chapter also addresses how the notion of disciplined agency contributes to (a) a broader moral critique of precarity, focused on scrutinising the links between the historical development of precarious neoliberal service regimes and context-bound processes of moral dispossession; (b) expanding current approaches to value-extraction and subjectification in call centre work by jointly focusing on the alienable and inalienable properties that make a particular form of labour-power exploitable in an embedded historical, moral and relational reality; and (c) enhancing the analytical and emancipatory potentialities of the precarity terminology.

Keywords:   disciplined agency, moral dispossession, value-extraction, subjectification, precarity

Manchester Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs, and if you can't find the answer there, please contact us.