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Disciplined AgencyNeoliberal Precarity, Generational Dispossession and Call Centre Labour in Portugal$
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Patrícia Alves de Matos

Print publication date: 2020

Print ISBN-13: 9781526134981

Published to Manchester Scholarship Online: May 2021

DOI: 10.7765/9781526134998

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PRINTED FROM MANCHESTER SCHOLARSHIP ONLINE (www.manchester.universitypressscholarship.com). (c) Copyright Manchester University Press, 2022. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in MSO for personal use.date: 03 July 2022

The dispossessed precariat

The dispossessed precariat

(p.117) 7 The dispossessed precariat
Disciplined Agency

Patrícia Alves de Matos

Manchester University Press

Chapter 7 concentrates mainly on workers' reports of their sense of dispossession, shame and stigma, based on semi-biographical interviews with forty workers. It focuses on three main aspects: how the uncertainty and vulnerability attached to precarious labour are experienced as dispossession and how this is connected to the experience of downward mobility (‘falling from grace'); social isolation in personal relationships and feelings of shame towards the family; and the interpretation of the stigma attached to call centre operators in Portuguese society. These have an important impact on the way agents constitute their subjectivity and consciousness. Workers' accounts of their circumstances reveal a considerable degree of insight into what exactly it is about the workplace and their working conditions that produces such a profound sense of disenchantment.

Keywords:   dispossession, downward social mobility, resentment, shame, stigma

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