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The Power of Citizens and Professionals in Welfare Encounters – The Influence of Bureaucracy, Market and Psychology - Manchester Scholarship Online
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The Power of Citizens and Professionals in Welfare Encounters: The Influence of Bureaucracy, Market and Psychology

Nanna Mik-Meyer

Abstract

This book addresses the crucial issue of the interrelation between macro and micro structures within citizen-professional encounters of the modern welfare state. Since the 1990s, European welfare states have moved towards a so-called governance approach; a bottom-up approach that emphasises the activeness, engagement, coproduction, and cooperation of citizens. This framing of the encounter means that citizens are no longer best described as the passive clients of the bureaucracy and welfare workers are no longer automatically the powerful party of the encounter. However, the welfare encounter ... More

Keywords: power, citizen-professional encounter, welfare work, symbolic interactionism, bureaucracy, market values, psychology

Bibliographic Information

Print publication date: 2017 Print ISBN-13: 9781526110282
Published to Manchester Scholarship Online: January 2018 DOI:10.7228/manchester/9781526110282.001.0001

Authors

Affiliations are at time of print publication.

Nanna Mik-Meyer, author
Copenhagen Business School