This chapter presents the research questions addressed in the book, which link to two distinct bodies of literature. The first question addresses public service reform from the perspective of comparative capitalism, asking whether varieties of capitalism translate into varieties of reform. The empirical relevance of the question is illustrated by the example of postal reform, where liberal market economies (LMEs) like Britain have been reform laggards rather than leaders. The second question tackles the social dimension of regulation, asking how the regulatory state protects consumers and employees. The introduction justifies the empirical focus of in-depth analysis on postal reform with respect to these two research questions. A last section introduces the reader to the contents and structure of the book.
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