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Salvage Ethnography in the Financial SectorThe Path to Economic Crisis in Scotland$
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Jonathan Hearn

Print publication date: 2017

Print ISBN-13: 9780719087998

Published to Manchester Scholarship Online: January 2018

DOI: 10.7228/manchester/9780719087998.001.0001

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Change: discourses of agency and progress in organisational change

Change: discourses of agency and progress in organisational change

(p.71) 5 Change: discourses of agency and progress in organisational change
Salvage Ethnography in the Financial Sector

Jonathan Hearn

Manchester University Press

This chapter examines how HBOS staff were coping with and making sense of rapid organisational change during the early days of merger. But more specifically, using material from staff training courses, it looks at how the Bank, like other modern organisations, develops its own internal discourse of the necessity and value of change, as a kind of moral imperative imposed on staff. Moreover, it looks at how the discourse of change within HBOS tended to construct Bank of Scotland as older and backward, and Halifax as younger and progressive, and the ideological work this was doing. The concept of ‘social change’ is scrutinised in the middle section, along with corollary concepts of competition, social structure and agency.

Keywords:   Organisational change, Social change, Progress, Parochialism, Competition, Structure and agency

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