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Alves de Matos, P. (2020-07-07). Clients: operationalising consensus, internalising discipline. In Disciplined Agency: Neoliberal Precarity, Generational Dispossession and Call Centre Labour in Portugal. : Manchester University Press. Retrieved 30 Nov. 2021, from https://manchester.universitypressscholarship.com/view/10.7765/9781526134998/upso-9781526134981-chapter-005.